A good doctor-patient relationship is essential in any medical process, from first contact, which is the crucial moment when initiating and establishing this relationship, as in the successive visits until the treatment ends. A warm welcome, feeling at ease in an atmosphere of trust, a sense of being understood and professionally cared for, can all go towards ensuring that the patients’ transition through the whole process is conducted in the most positive way possible, regardless of the final outcome.
For patients with reproductive difficulties, or women facing motherhood as single parents, or with their female partner, the journey to the actual treatment may, in some cases, become a potential source of stress.
Throughout the entire process the patient needs to feel that she is being taken into account and that she is being listened to and understood by the professional attending her; thus, she will feel as if she is a partner in the decision-making process being undertaken.
The communication flow between doctor and patient and the implementation of all the mechanisms that help us to improve it, is the cornerstone on which all health care should be based, which generally speaking tends to be focused only on technical aspects.
If a doctor succeeds in identifying and understanding their patients’ major concerns, it will create a closer and more satisfying perception of the care provided. When the patient perceives that she is being understood and accepted, we will achieve greater treatment adherence and lower drop-out rates.
The medical professional, as a result, will feel bolstered in their work and the patient will perceive that the doctor also appreciates being able to do his or her job in an atmosphere of mutual trust.
The skill which essentially helps us in this task is “empathy.” If we want to achieve a good doctor-patient relationship it is essential that health professionals work on this ability in order to be able to put ourselves in the other person’s shoes. We should always keep in mind that emotions are both read and spread.
For this reason, EUGIN is committed to the relationship with the patient and does not just train the medical staff in empathic and emotional skills, but also other allied health professionals, which distinguishes us and provides added value in our work, because technical competence must go hand in hand with the ability to understand individual needs and adapt to the person and the situation, as well as convey composure, be decisive when clearing up her doubts, be approachable, able to listen and communicate, tolerant and flexible yet assertive at the same time.
This attitude, which is focused on treating patients in the way they like to be treated, in a unique and customized manner in each case and therefore creating a good rapport, is a significant and important factor in the whole treatment process and will be one of those which have a direct effect on our patients’ satisfaction and wellbeing
Last Updated: November 2017